We understand that you may need to cancel your appointment due to unexpected circumstances. If you need to cancel or reschedule your appointment, we respectfully request at least 24 hours notice. To cancel your appointment, please call us on 07961 249 343 or email us at enquiries@activityismedicine.co.uk quoting your name and appointment time and date. Cancellations under 24 hours’ notice will still be charged at the agreed appointment cost.
If you fail to attend your appointment without letting us know, you will be charged 100% of the agreed appointment cost.
If you are more than 15 minutes late for your appointment, we may be unable to see you, or may still have to end the appointment at the same time, resulting in a shorter appointment session. This is to ensure that we do not run late for our other patients. We will endeavour to do what we can for you as we understand that sometimes these situations cannot be helped. No partial refund will be available in these circumstances.
Please contact us on 07961 249 343 or email us at enquiries@activityismedicine.co.uk quoting your name and appointment time and date to reschedule. We will then contact you via phone or email to rearrange your appointment at the earliest and most convenient opportunity. You will be unable to reschedule your appointment less than 24 hours before the appointment start time and if you are unable to attend you will be charged the agreed appointment cost.
We may need to amend or cancel your appointment, even after this has been confirmed and paid for, due to circumstances beyond our control. We will contact you as soon as possible if this happens. We will contact you via phone or email to rearrange your appointment at the earliest and most convenient opportunity. Where this is not possible we will offer a full refund.
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